ALON
Support

Need help?
We’re here for you.

Get help with account access, school verification, safety reports, housing and trade concerns, app issues, privacy requests, and purchases.

Contact Support

Account and Verification

School account review

  • Login or Apple sign-in problems
  • School verification and approval questions
  • Profile correction or account deletion requests

Safety and Reports

Reports and moderation

  • Report harassment, scams, impersonation, or unsafe listings inside the app when possible.
  • For urgent safety risks, contact local authorities first, then notify ALON support.
  • Include screenshots, post titles, room names, or chat details when available

Purchases

Premium listing help

App Store purchases and refunds are processed by Apple. If a purchase does not appear in ALON, send us the purchase date, product name, and your account email.

Privacy Requests

Premium listing help

For access, correction, deletion, or other privacy requests, email us from the address connected to your ALON account. We may ask for reasonable verification before making account changes.

Review our Privacy Policy and Terms and Community Rules.

Contact

Email us with your account email, school, device model, and a clear description of the issue at

Typical response time: 1 to 3 business days.